Live agents still needed, despite innovations in digital: Allstate CEO Wilson
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Live agents still needed, despite innovations in digital: Allstate CEO Wilson

Eli Rallo
June 23, 2021
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Aerial view of downtown Chicago
Aerial view of downtown Chicago, Illinois, USA | tifonimages/Getty Images/iStockphoto

Allstate CEO Tom Wilson says that although digital mediums are improving, many people still require live agents to help them buy insurance and check in with them annually.

“We’ve dramatically expanded our direct business under the Allstate brand,” he said, speaking at a fireside chat at Reuters’ 2021 Future of Insurance Conference, held virtually.

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